Concierge

Job Summary

The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations. You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses.

About the Role

Regular scheduled attendance. Indicate the percentage of time spent traveling - 0%. Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.

Responsibilities

• Provide each guest with a professional and courteous greeting and extraordinary customer service.
• Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs.
• Meet or exceed established sales targets in a commissioned environment.
• Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience.
• Solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved.
• Confirmed ability to sell in person and occasionally, on the phone.
• Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment.
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business.

Requirements

• High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.
• One to two years of sales (or upselling) experience in a performance driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Knowledge of travel and/or ticket industry and concierge experience preferred.

Qualifications

• Adaptable and able to support change within the business.
• Able to overcome objections and offer alternate solutions.
• Timely and a professional appearance.
• Excellent written and verbal communication skills (fluent English required, bilingual a plus).
• Strong listening skills to be able to identify customer need.
• Self-motivated with the ability to work independently in a sales driven environment.
• Ability to occasionally lift to 25 pounds and to stand for long periods of time.
• Demonstrated ability to juggle multiple duties and prioritize.
• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to type 30-40 wpm.

Skills

• Adaptable and able to support change within the business.
• Able to overcome objections and offer alternate solutions.
• Timely and a professional appearance.
• Excellent written and verbal communication skills (fluent English required, bilingual a plus).
• Strong listening skills to be able to identify customer need.
• Self-motivated with the ability to work independently in a sales driven environment.
• Ability to occasionally lift to 25 pounds and to stand for long periods of time.
• Demonstrated ability to juggle multiple duties and prioritize.
• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to type 30-40 wpm.

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)