Concierge

About The Role (Part Time)

Wednesday and Friday 4pm to 8pm

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum Qualifications

• A high school diploma or equivalent
• Proven experience with a multi-line phone system and demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Clear communication skills in verbal and written English
• Advanced critical thinking skills and proven administrative and organizational skill set
• Pleasant and team-oriented attitude
• Consistent and reliable attendance

About The Company

BELMONT VILLAGE PERKS

• Career Growth and Training programs
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

About The Company (continued)

About The Company

BELMONT VILLAGE Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

Benefits

• Medical, dental, vision, mental health, and prescription benefits
• Paid Time Off
• 401(k) savings with employer match
• Short-term disability
• Long-term disability
• Lifetime insurance

EEO Statement

EEO Belmont Village Senior Living is proud to be an Equal Opportunity Employer. #INDOTH Hollywood, West Hollywood, Los Feliz, Universal City, Studio City, North Hollywood, Silver Lake, Los Angeles