Concierge

About the role

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits.

Benefits

• Paid holidays and PTO
• Annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

Responsibilities

Serves as point of contact for all resident requests and telephone calls except those of an emergency nature. Coordinates services for residents and their family members, maintains extremely high standards of customer service, and answers questions regarding local stores, attractions and services.

• Help residents who require assistance making outgoing calls
• Answer questions about activities, outings, and appointment times
• Put residents in contact with appropriate department managers
• Provide stamps and make change
• Coordinate dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services
• Follow up after services were rendered to confirm that they were satisfactory
• Meet with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services
• Track residents’ and family members’ concerns and complaints and immediately make department managers aware
• Ensure that the lobby area and first floor common areas and restrooms are at all times clean and welcoming
• Coordinate the community’s transportation schedule
• Serve as a liaison between the dining room and residents
• Accept guest meal reservations and communicate these reservations to the dining room manager
• Maintain R.S.V.P. lists for community events, family events and holiday meals
• May supervise the front desk reception staff and drivers, and provide coverage as needed
• May drive company vehicle from community to social and other various destinations (only if required by community)

Requirements

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

• Basic First Aid and CPR certification where required
• Must successfully complete all Atria specified training programs
• Able to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Able to deal with problems involving a few concrete variables in standardized situations
• Able to work various schedules and shifts as needed
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier