Concierge

Job Summary

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Essential Functions

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Instructs Resident’s visitor according to Resident’s instructions.
• Accepts all outgoing mail/packages.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Pages staff as necessary.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification

• A High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Physical Requirements

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.