Concierge-Afternoon part time University

About the Role

Concierges are the first and last impression of our communities, as well as administrative support providers for community leadership. They are responsible for delivering top-tier customer service and hospitality in every interaction, including greeting and directing residents and visitors, answering internal and external calls, and assisting with day-to-day inquiries and requests. Concierges help improve and maintain the community's overall comfort, quality, and efficiency by providing administrative and clerical support and applying safety, security, and emergency procedures. This position reports to the Business Office Manager and is part of the Administrative team.

Our Concierges serve as the social center of our communities, forming strong bonds with residents and their families through daily interaction and support. They value the positive impact they have on residents' lives and the fulfilling relationships they gain in return. The Administrative Department ensures day-to-day operations run smoothly, keeping residents happy and safe in their homes. Concierges work closely with all departments, advocate for residents, and solve problems as they arise. Staying upbeat, exhibiting dedicated customer service and teamwork, and executing follow-through are critical to meeting residents' needs.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal and external telephone calls promptly and professionally.
• Gather information, answer questions or requests, and direct inquiries to the appropriate destination.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of residents and staff.
• Monitor and direct individuals entering and exiting the building, following check-in and check-out procedures.
• Become familiar with all residents of the community and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (e.g., meal tickets, general store charges), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed.
• Maintain an organized, neat, and clean front desk and perform light housekeeping duties.
• Assist with all other duties as assigned by the Business Office Manager.

Regular attendance, punctuality, and dependability are critical, as residents rely on our team every hour of every day. Associates are expected to support co-workers, welcome new associates and residents, and actively participate in accomplishing team, community, and company goals.

Requirements

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• A minimum of 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Skills

• Strong Communication Skills: Clearly and accurately provides pertinent information verbally and in writing, engaging the audience to ensure understanding and retention.
• Customer Focused: Dedicated to meeting and exceeding customer needs by establishing and maintaining effective relationships, gaining trust and respect.
• Organization: Arranges and utilizes resources efficiently to accomplish tasks, follows up on responsibilities, and maintains accountability.
• Empathetic and Compassionate: Genuinely cares about people, understands and shares the feelings of others, and is concerned with their well-being.

Physical Requirements

• Constant use of manual dexterity, auditory and visual skills, and gross motor skills, with frequent use of bi-manual dexterity and fine motor skills.
• Ability to follow written and oral instructions and procedures.
• Ability to reach, bend, twist, squat, kneel, push, and pull.
• Ability to lift and carry up to 20 pounds.
• Ability to perform repetitive movements, including simple grasping, pushing, pulling, and fine manipulation.
• Constantly sitting, with occasional standing and walking.