Concierge (Part-Time)

This position serves residents by providing information and services. A self-motivated, outgoing, detail-oriented individual with excellent interpersonal, communication, and organizational skills is ideal. The role is customer-focused and requires strong abilities in emailing, identifying, and organizing resources to deliver the personal service expected by residents.

Responsibilities

• Identify and clarify residents’ needs and desires; answer questions; give directions and instructions; develop inventories of services.
• Manage and screen messages.
• Help residents establish accounts and schedule access for authorized vendors to provide services within units.
• Anticipate services required by ascertaining mood and style of residents, identifying options, and developing itineraries.
• Improve services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintain resident privacy and organization reputation by keeping information confidential.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by accepting ownership for new and different requests; explore opportunities to add value.
• Follow safety procedures and maintain a safe work environment.
• Maintain accurate guest suite calendar and assist residents in making guest suite reservations using the Connect Resident Portal.
• Inspect guest suites before check-in to ensure proper cleaning and stocking; identify any issues before check-in.
• Inspect guest suites after check-out to identify any damage or missing items.
• Process resident payments accurately in ClickPay.
• Learn and understand building emergency procedures and execute them quickly and correctly.
• Document all incidents and important shift info in Teams message board for other staff to review.
• Deliver packages and food deliveries to residents’ vestibules.
• Perform additional duties as assigned by management.

Requirements

• High school diploma or equivalency preferred.
• Two or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer literacy: Word, Excel spreadsheets, and email.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills.
• Must be punctual and reliable.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Schedule

Saturday - Sunday, 9:00am - 6:00pm, holiday availability required.

Benefits

• Supplemental benefits including dental and vision.
• Eligibility for 401k with company match.
• Occasional travel may be required for training and other company functions.

Pay

$19.00 - $20.00 per hour