Concierge (Part-Time)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Pay

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. Offers are made within the range of $22.75 – $23.00 per hour, taking into account experience, skills, and alignment with internal team compensation. Starting pay typically does not exceed the range midpoint.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions available)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Schedule

Training Period (First 3 Months): Monday, Tuesday, Thursday, and Friday from 10:00 AM to 5:00 PM. Travel to our Tukwila Financial Center will be required during training.

Ongoing Part-Time Schedule (Average 24 Hours per Week):

• Two fixed shifts each week:
  • Tuesday: 8:30 AM to 6:15 PM
  • Thursday: 8:30 AM to 6:15 PM
• One additional shift each week:
  • Monday, approximately 8:30 AM to 2:30/2:45 PM or
  • Saturday, 8:45 AM to 1:30 PM (Saturday shifts rotate with another Part-Time Concierge and are not scheduled every week)

Commitment and ability to commute to Tukwila and Issaquah is required, as training will take place at our Tukwila and Issaquah Neighborhood Financial Centers.

Responsibilities

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
• Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Qualifications

Minimum Qualifications:

• High school diploma or associated certification (GED).
• Minimum 1 year of experience in sales oriented, financial or retail customer service environment.

Desired Qualifications:

• Spanish language fluency highly desirable.
• Proficient PC skills and the ability to learn new software.
• Strong verbal and written communication skills for effective interactions.
• Ability to work a shifting/flexible schedule, including Saturdays.
• Capacity to sit or stand for periods of up to one hour or more.