Concierge - 420 Carroll

About the role

The Domain Companies is a national real estate development and investment firm dedicated to making a positive impact in communities through various projects. We seek a Concierge team member who will enhance the resident experience and contribute to our entrepreneurial culture.

Responsibilities

• Maintain visitor and vendor logs.
• Manage package room and distribute packages.
• Document and communicate incidents/accidents to leadership.
• Resolve problems or dissatisfaction within company policy.
• Take maintenance requests as needed.
• Hand out business cards and gather information for follow-up (after office hours only).
• Provide access to the community for guests, deliveries, and special requests.
• Offer firsthand knowledge of the local area and make recommendations for activities, businesses, and services.
• Accommodate residents with lifestyle services like grocery, flower, furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
• Affordability: Assist in planning, coordinating, and promoting resident social events.
• Leadership: Seek out opportunities to lead and solve problems, even outside your area, and take on additional responsibilities.

Qualifications

• 1-2 years of customer service experience preferred.
• High school or GED required.
• Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and oral communication and problem-solving skills.
• Knowledge of the city and local transportation options.
• Technically savvy with technology, including smartphones and computers.
• Computer proficiency, including Microsoft Office.

Physical Demands

• Regular walking, standing, sitting for extended periods.
• Occasional stooping, kneeling, or crouching.
• Close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods.
• Manual dexterity for using a keyboard, mouse, and other office equipment.
• Moving or lifting items at or about 40 pounds.

Work Hour Requirements

• Able to work a flexible schedule based on company needs.
• Regular, dependable attendance and punctuality.

Company Benefits

• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!
• Professional development opportunities.

Pay

$22.33 hourly

Schedule

Tuesday late night into Wednesday morning: 11 pm - 7:30 am
Wednesday late night into Thursday morning: 11 pm - 7:30 am
Friday Evening: 3:30 pm - 12 am
Saturday Evening: 3:30 pm - 12 am
Sunday Evening: 3:30 pm - 12 am
Monday and Thursday OFF