Concessions Supervisor, KeyBank Center

Delaware North Sportservice is hiring seasonal Concessions Supervisors to join our team at KeyBank Center in Buffalo, New York.

About the role

As a Concessions Supervisor, you will lead team members to provide exceptional guest service in a fast-paced game day environment.

Pay

$20.00 / hour

Benefits

All team members receive:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Employee assistance program
• Tuition and/or professional certification reimbursement

Responsibilities

• Assign duties to scheduled team members and assist with training
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Manage labor and profit loss
• Ensure proper cash handling and tip record-keeping for the shift
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

Requirements

• Experience working in a restaurant required
• Minimum of 2 years of supervisory experience preferred
• Ability to implement rules and direct employees
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment
• No college degree required

Physical Requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock up to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Schedule

Seasonal, event-based shifts

About Us

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

With over 100 years of history, Delaware North is a global, family-owned company offering unique career paths in sports arenas, national parks, casinos, and more. We provide opportunities in restaurants, hotels, sports, gaming, operations, and retail, available part-time or full-time.