Concession Stand Lead - Allen County Arena & Expo Center

About the role

This position oversees or delegates responsibilities within a food service operation, including inventory, customer service, food preparation, and food safety and sanitation procedures. Responsibilities may vary by location based on client requirements and business needs.

Responsibilities

• Schedules and assigns daily work assignments to a food service team and supervises task completion.
• Trains and guides staff on job duties, proper food safety and sanitation procedures, and customer service.
• Prepares and builds food items according to standardized recipes and directions.
• Properly stores food by adhering to food safety policies and procedures.
• Sets up workstations including prep tables, service counters, hot wells, and steam tables.
• Breaks down, cleans, and sanitizes workstations.
• Serves food to customers while ensuring guest satisfaction and anticipating customer needs.
• Replenishes food items and ensures product is stocked to appropriate levels.
• Adheres to all alcohol service policies and safe drinking guidelines, including checking patrons' identification.
• Maintains excellent customer service and a positive demeanor toward guests, customers, clients, and co-workers.
• Adheres to Aramark safety policies and procedures, including proper food safety and sanitation.
• Ensures security of company assets.
• Performs other duties as assigned to meet business needs.

Requirements

• Previous supervisory experience in a related role preferred.
• Previous food service experience required.
• Must be able to obtain food safety certification.
• Exhibits and practices high-level guest satisfaction skills.
• Basic accounting knowledge and experience managing inventory required.
• Willingness to accept change, new procedures, and constructive feedback.
• Ability to establish relationships with guests and co-workers.
• Demonstrated organizational skills to improve efficiency.
• Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to unforeseen changes.
• Demonstrates consistent professionalism in daily assignments.
• Ability to work independently with limited supervision.
• Excellent guest service skills.

Schedule

Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays.

Physical Demands

• This role may require lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).