Concessions Stand Lead | T-Mobile Arena

Job Summary

The Concessions Stand Lead is responsible leading and organizing the operations at assigned concession stand, bar and/or portable carts to deliver a safe and friendly atmosphere at that one location. The stand lead is responsible for inventory and product. The Lead understands the content of the menu and ensures the timely delivery of food. Food safety and sanitation guidelines must be followed, as well as the setup and breakdown of service areas.

Essential Duties and Responsibilities

• Sells concessions, including soft drinks and food items, to spectators at various events.
• Handles credit card transactions using the Point of Sales system.
• Completes and follows up on steps of service to ensure utmost guest satisfaction.
• Takes inventory of supplies and equipment; maintains stock at required operational level.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Helps with inventory and product management for the stand.
• Completes assigned tasks in a timely and efficient manner.
• Supports concessions non-profit organizations and volunteers during events and assists with food preparation when necessary.
• Maintains service areas, employs good safety and sanitation practices, and adheres to company guidelines and house rules.
• Ensures products are displayed and merchandised appropriately in their assigned locations throughout the event.
• Oversees accuracy of timekeeping and compliance with OSHA and Health Department regulations.
• Communicates guest issues to supervisors or managers.
• Follows cash handling policies.
• Ensures Point of Sale system is functioning properly and takes action to resolve difficulties when necessary.

Job Duties

• React with physical and mental alertness in emergency situations.
• Be punctual, reliable and available for scheduled shifts, including nights, weekends, and holidays on event basis.
• Adapt quickly to fast-paced, high-volume environments.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day and stand for duration of entire shift.
• Able to obtain and maintain required work cards including SNHD Health Card, ServSafe Alcohol Card, Non-Gaming Card.
• Able to effectively communicate in English in written and oral form.
• Able to stand, walk, stoop, kneel, crouch and bend.
• Lift, push pull up to 50 lbs.