Computer User Support Specialist - Journeyman- Secret Cleared

Job Description and Responsibilities

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

• Provide Tier 1 and Tier 2 user support for software and hardware issues.
• Troubleshoot and resolve network, application, and system access problems.
• Install and configure hardware, printers, and authorized software.
• Support account management, password resets, and permissions.

Basic Requirements

• 6+ years of IT support experience in enterprise environments
• DoD 8570 IAT Level I Certification (A+ CE or equivalent) preferred.

Preferred Skills and Experience

• Knowledge of Windows 10/11, Microsoft 365, and Active Directory

Education Requirements

• Bachelor's Degree in Information Technology or related field

Security Clearance

• Secret (must be a US Citizen)

Telework and Travel

• On-site.

Pay

• $62,500-$85,000

Schedule

• Flexible Work Schedules (offering a healthy work-life balance whenever possible)

Benefits

• Paid Time Off (PTO)/Sick Leave
• 11 Paid Holidays
• Employee Assistance Program (EAP)
• Medical, Dental, and Vision
• LTD/STD, AD&D, and Life-Employer Paid
• Health Savings Account (HSA) with employer contribution
• 401K Plan with employer Safe Harbor contribution
• Profit Sharing Plan