Computer Systems Business Analyst 2

About the role

The role involves managing and enhancing the NEOGOV platform to meet the needs of government agencies, private businesses, and educational institutions. Key responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the NEOGOV platform to meet the needs of government agencies, private businesses, and educational institutions.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Respond to legal requests and enforce legal agreements where applicable.
• Prevent fraud or potentially illegal activities.
• Conduct research on social, economic, and sectoral employment and hiring trends.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with web development tools.

Qualifications

• Experience with web-based platforms and applications.
• Knowledge of data security best practices.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.

Skills

• Technical proficiency in web development and troubleshooting.
• Strong understanding of data security protocols.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on NEOGOV products.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours.