Computer Support Tech (Help Desk Analyst) (Temp)

Key Duties/Responsibilities

• Assigns and resolves open incidents, requests and tasks within required Service Level Agreements (SLAs).
• Performs device imaging.
• Configures laptops, desktops, and printers.
• Installs, configures, and upgrades applications, hardware, software, applications, and peripherals.
• Adds, moves, and/or replaces workstations, printers, PCs, laptops, and other computer equipment as assigned.
• Provides onsite and/or remote assistance to equipment users.
• Occasionally supports after-hours needs.

Requirements

• Expertise managing multiple priorities simultaneously.
• Manages assigned projects to deliver services in accordance with established objectives.
• Highly motivated and desires to continually learn new technologies.
• Professional and interpersonal communication skills when interacting with others.
• Ability to work with or without supervision.
• Maintains positive communications with all team members, clients, and volunteers.
• Ability to perform physical activities such as lifting up to 50 lbs., bending, standing, crawling, and walking.

Qualifications

• Associate's degree in Information Systems or a related field.
• One (1) year of related experience.