Help Desk Analyst | Temporary
The Ford Agency · Bethesda, MD · 3 mo ago
On-siteInformation Technology$27/hrTemporary
Responsibilities
- Resolve service requests in a timely manner to users remotely and onsite
- Add, update, and delete user profiles and accounts
- Aid in creating user guides for IT processes and procedures
- Troubleshoot hardware, software, network, and application issues
Qualifications
- Bachelor's Degree
- 2+ years of experience in end-user support in a Microsoft/Windows environment
- Experience with MS Office Suite, Windows 10/11, imaging, and Mac hardware
- Knowledge of ticketing systems
- High level of attention to detail
- Excellent interpersonal and communication skills
Pay
$27/hr+
Schedule
Temporary role available immediately!
Benefits
N/A
Requirements
Candidates must be based in DC, MD, or VA area or have independent plans for relocation.
Skills
N/A
Benefits
N/A
Contact Information
To see more positions available through The Ford Agency, please check out our website at www.ford-agency.com.