Computer Support Specialist (On-site)

About the role

We are seeking a Computer Support Specialist to provide first-level technical support.

Responsibilities

• Provide Tier 1 Help Desk support for technical issues and security-related incidents.
• Respond to incoming phone calls and email requests.
• Accurately document all incidents, service requests, and troubleshooting steps.
• Analyze user issues and utilize knowledge base resources to identify resolutions.
• Aid users with system navigation, account access, reporting, and general application support.
• Escalate issues to second-level support when appropriate.
• Maintain a working knowledge of functionality, procedures, and business processes.
• Collaborate with the Help Desk Supervisor to ensure adequate support coverage during business hours.
• Learn and utilize Help Desk tools and software to effectively support users.
• Participate in training sessions, team meetings, and workgroups.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Strong knowledge of Microsoft Windows, Outlook, Excel, and Word.
• Strong customer service and problem-solving abilities.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of accounting principles.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Strong knowledge of Microsoft Windows, Outlook, Excel, and Word.
• Strong customer service and problem-solving abilities.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of accounting principles.

Skills

• Microsoft Windows
• Outlook
• Excel
• Word

Benefits

• Health Insurance
• Sick Time
• 401k

Pay

Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)

Schedule

Shift Days/Times: Monday-Friday 8 AM to 5 PM