Computer Support Associate II - Infrastructure

Onsite location: Kingsburg, CA | W2 Contract | 40 hours per week

About the role

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several pre-defined options.

Responsibilities

• Monitor mainframe job network and restart/make decisions from pre-defined choices to resolve problems.
• Document recording and/or distributing information, such as:
  • Logging statistics on process completion
  • Reporting problems
  • Updating data
  • Maintaining documentation or procedures
  • Distributing reports
• Maintain equipment, supplies, and data supporting processes or operations, including:
  • Scheduling routine equipment maintenance
  • Ordering supplies
  • Monitoring inventory
  • Updating data records
  • Interacting with suppliers
• Create and maintain basic documents/records/files, such as:
  • Contact lists
  • Process logs
  • Problem incidence reports
  • Customer information updates
  • Purchase orders
  • Inventory, maintenance, or other service records
  • Configuration and utility files
• Recognize problems with the processes/operations supported and resolve them using pre-established, documented solutions, which may require assessing each problem situation.
• Report problems that fall outside the scope of resolution to others.
• Apply basic technical knowledge in support of processes or operations, including:
  • Assist in installing software upgrades
  • Perform routine hardware maintenance
  • Troubleshoot and resolve user problems based on scripts or procedures provided

Requirements

• Ability to use standard desktop applications such as Microsoft Office, plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• Knowledge of computing and networking concepts and fundamentals.
• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent.
• Information technology experience and/or business experience (less than 1 year).

Pay

$32 per hour

Schedule

Monday – Friday