Computer Operator II

Executes, monitors, and tracks customers' scheduled jobs and environments. Ensures Service Level Objectives are met so customers can serve their clients with accurate information. Supports computer operator team members by answering questions, resolving incidents, and guiding next steps.

Responsibilities

• Executes and monitors job(s) and/or job groups
• Monitors and reports on network and system problems
• Monitors and reports on all application and system backups
• Monitors and reports on cloud service application alerts
• Troubleshoots issues or assists the team in troubleshooting
• Participates in the escalation process to determine next steps
• Creates and tracks ServiceNow tickets for all monitored systems
• Assists in documenting procedures, knowledge base articles, and other Operations documentation
• Represents computer operations in day-to-day and project meetings
• Cross-trains on all shifts and works a minimum of 2 days per shift annually to stay current with schedule changes
• Performs other related duties as assigned

Requirements

• Associate degree
• 4+ years of experience in a support position or related field
• Working knowledge of Microsoft Windows and Office 365
• Ability to work independently and assist in issue resolution, including collaboration with support teams
• Reliable and willing to work overtime, including weekends and holidays

Essential Functions

• Ability to report to work in person and attend work-related functions/activities
• Ability to work at a desk and use a computer for extended periods
• Ability to lift, carry, and move objects up to 10 pounds occasionally
• Ability to travel occasionally as required
• Ability to type, utilize software programs efficiently, and operate general office equipment
• Ability to work in an office setting with moderate noise levels
• Frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items
• Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks
• Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency
• Ability to problem-solve efficiently and make sound decisions
• Ability to manage job-related stress and interactions with clients, colleagues, or external parties
• Ability to communicate ideas clearly in both verbal and written form
• Ability to work collaboratively with others

Schedule

• This role is designated as Remote, with the possibility of exceptions based on business needs
• Periodic travel to Springfield, MA for company meetings, events, and team activities is required

Benefits

• Hybrid and remote work options
• Tuition reimbursement
• Generous 401(k) matching
• Development opportunities through company-sponsored trainings and certifications
• Competitive earnings
• Company-sponsored events, charity support, and team celebrations

Pay

Salary is determined based on a range of factors, including relevant experience, specific skills, demonstrated knowledge, and abilities. Compensation ranges may change based on market data, industry trends, and internal equity considerations.

Farm Credit Financial Partners, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, sex or gender, religion, pregnancy, marital status, status as a veteran, sexual orientation, gender identity, disability, or any other characteristic protected by law.