Compliance Specialist I

ADP is hiring for a role within our Employee Financial Solutions organization, focusing on the Wisely Card product and fraud disputes.

About the role

As a Sr. Client Service & Product Support Specialist on the Disputes team, you will provide advanced subject matter expertise and second-tier support for the Wisely Card product. Your primary focus will be resolving card member inquiries and addressing fraud-related concerns. Using your technical knowledge and analytical skills, you will investigate issues, drive resolution, and help protect card members.

Responsibilities

• Ensure ADP's compliance with regulatory (e.g., Regulation E) and third-party requirements.
• Apply knowledge of privacy and security protocols, identify fraudulent activity, and ensure compliance with applicable laws and regulations.
• Escalate operational gaps or compliance concerns to management.
• Participate in compliance-related training and communication programs as needed.
• Serve as a trusted advisor, working independently or as part of a team to consult on ADP's products and technologies. Use expertise to help clients solve problems by identifying solutions and resolving issues.
• Build relationships with clients through phone, email, and chat, striving to exceed client expectations in every interaction while upholding ADP's core value of "Integrity is Everything."
• Leverage ADP product and services knowledge to provide solutions, educate clients, and turn client input into recommendations for leadership on best practices and training.

Requirements

• Minimum 2 years of relevant experience in card member or client service, fraud investigation, or technical support.
• Hands-on experience or exposure to dispute case research tools (Quavo, LexisNexis, Visa, or similar) strongly preferred.
• Solid analytical, problem-solving, and communication skills.
• Conceptual knowledge of fraud/risk discipline, with an eagerness to broaden capabilities.
• Ability to work independently, manage multiple priorities, and contribute to team projects.
• Experience with application support or technical troubleshooting is a plus.
• Adaptability and commitment to delivering excellent service to card members.
• Excellent written and verbal communication skills, including the ability to communicate with Senior Leadership and cross-functional partners.
• Ability to lead projects and drive operational changes.
• Visionary mindset with the ability to anticipate issues and implement system changes.

A college degree is not required if you have the skills to do the job. Other acceptable experiences include military experience, which we value for the discipline, commitment, and problem-solving abilities it brings.

Preferred Qualifications

• Professional certification (e.g., Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)).
• Knowledge of banking terminology, handling disputes, and familiarity with Visa and Mastercard chargeback processes.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging.
• Join one of nine Business Resource Groups to connect globally with networks and allies.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Continuous learning through training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, and matched retirement savings.
• Wellness program, short- and long-term disability, and mental health and well-being support.
• Company-paid time off for volunteering for causes you care about.
• Paid holidays, personal days, and vacation.
• Charitable contribution match.

Pay

Base salary offers for this position range from USD $18.56 to USD $34.66 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Schedule

This role is located in our San Dimas, CA office and supports a hybrid working arrangement with a minimum of 3 days in the office and 2 days working from home.