Compliance Section Manager Sr. – Digital & Privacy

Duties & Responsibilities

• Provide second line compliance advisory and execution support across: Digital and Mobile Banking products, services, and customer experiences, Privacy-related activities, including data use and regulatory considerations.
• Independently execute detailed compliance risk assessments, advisory reviews, and analysis with minimal direction, ensuring alignment with enterprise standards and regulatory expectations.
• Apply working knowledge of privacy regulations, including CCPA, GLBA/Reg P, GDPR, and applicable state laws; partner with senior SMEs on more complex or emerging issues.
• Identify applicable compliance risks and help business partners understand impacts, including upstream, downstream, and cross-segment considerations.
• Review business controls, issues, and risk assessments; provide risk-based observations and actionable recommendations.
• Aid business partners in meeting Compliance Management System (CMS) expectations (e.g., complaints, training, escalations).
• Lead or support assigned compliance reviews and initiatives, ensuring timely and high-quality execution.
• Maintain awareness of regulatory developments and industry trends across digital banking, privacy, and marketing.
• Assess models and AI tools for potential compliance risks and impacts.

Stakeholder Engagement

• Build and maintain effective working relationships with partners across Digital, Marketing, Data & Analytics, and risk teams.
• Develop into a trusted advisor by providing clear, practical, risk-based compliance guidance aligned with risk appetite.
• Communicate compliance risks, observations, and recommendations clearly to business partners and Compliance leadership.
• Collaborate effectively across teams to support coordination on complex or ambiguous issues.

Key Success Indicators

• Timely, high-quality execution of compliance reviews and advisory support.
• Demonstrated capability in digital and privacy risk analysis with appropriate use of SMEs for complex issues.
• Effective identification and escalation of compliance risks.
• Strong, trusted working relationships with business partners.
• Ability to independently manage competing priorities and deliver high-quality outcomes in a fast-paced, evolving environment.