Compliance Manager

About the role

The Compliance Manager ensures the organization adheres to all relevant laws and regulations, with a focus on advertising compliance and product/service reviews. This role involves developing and maintaining compliance policies, conducting monitoring and investigations, and managing the compliance team.

Responsibilities

• Ensure the Credit Union complies with all laws and regulations that affect the organization through compliance reviews, focusing on Branch Operations, Lending, advertising, marketing, and product/service reviews.
• Provide all branches, the Member Care Center, and business units with regulatory updates, requirements, and answer compliance questions.
• Develop, implement, and update compliance policies and procedures to reflect current regulations and industry best practices.
• Lead, manage, and mentor the compliance team, ensuring proficient and ongoing development of staff (Compliance Officers, Compliance Analysts), that results in a highly efficient operations environment and reflects high-quality performance.
• Oversee compliance monitoring of internal operations to detect potential compliance issues and conduct investigations as needed.
• Work closely with other departments to ensure compliance in advertising materials, product offerings, and business operations.
• Audit and ensure ongoing compliance training courses for staff promote regulatory awareness and ensure consistent compliance across the organization.
• Ensure accurate and timely reporting of compliance activities to senior management and regulatory agencies when required.
• Foster a culture of proactive compliance by recommending improvements to policies, processes, and controls to enhance the organization’s compliance posture.
• Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
• Demonstrate leadership behaviors consistent with the organization’s Servant Leadership Competency Model (SLCM) and is accountable for fostering a culture of engagement, accountability, collaboration, and team member development through day-to-day leadership practices.

Requirements

• High School Diploma or equivalent.
• 7+ years of progressively responsible compliance-related experience in marketing, lending and operational compliance in a financial institution.
• 2+ years in a supervisory or leadership role.

Preferred Qualifications

• Associate degree or equivalent experience.

Skills and Abilities

• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
• Comprehensive understanding of NCUA, CFPB and related regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Exceptional organizational skills and attention to detail.
• Effective communication skills, both written and verbal.

Benefits

CU SoCal offers competitive pay, great health benefits, and a culture like no other! As a Gallup Exceptional Workplace Award Recipient, we foster Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others.

Pay

In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today!

Schedule

This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home. Business Hours: Monday – Friday 8:00AM – 5:00PM*

Equal Opportunity Employer

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities.