Compliance Dept Manager - Travel & Client Relations

Brief Description

Lead, mentor, and build client relationships. Seeking a Compliance Department Manager – Travel & Client Relations to oversee a traveling Compliance Analyst team and serve as a trusted resource for both employees and clients.

Responsibilities

• Oversee the daily operations of the travel compliance team
• Mentor and support Compliance Analysts and Senior Compliance Analysts
• Foster a positive, collaborative, and respectful team environment
• Serve as a compliance resource by confidently answering regulatory questions
• Build and maintain strong client relationships
• Coordinate and monitor travel schedules and onsite client assignments
• Review team productivity and provide ongoing coaching and performance feedback
• Conduct monthly one-on-one meetings, 90-day evaluations, and semiannual performance reviews
• Avoid approving and managing team time off while coordinating with Human Resources
• Develop and maintain training materials, SOPs, and other departmental resources
• Perform quality assurance reviews to ensure consistency and excellence in client deliverables
• Aid with client scoping, proposal development, and sales opportunities
• Participate in special projects and departmental initiatives as assigned
• Stay current on Federal, State, and Local affordable housing regulations while maintaining required industry certifications

Requirements

• Extensive knowledge of affordable housing compliance programs, including HUD and LIHTC
• Strong understanding of Federal, State, and Local affordable housing regulations
• Previous leadership, supervisory, or team mentoring experience
• Ability to confidently train, coach, and support employees
• Excellent communication and interpersonal skills with a strong customer service mindset
• Ability to manage multiple priorities in a fast-paced, remote work environment
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office and other business software applications

The Ideal Candidate

• Enjoys mentoring others and helping them succeed
• Led with professionalism, integrity, and accountability
• Builds positive relationships with clients and teammates
• Highly organized and detail oriented
• Confidently manages competing priorities and deadlines
• Maintains confidentiality and exercises sound judgment
• Resourceful, dependable, and adaptable to changing priorities
• Takes initiative and enjoys improving processes and developing new resources