Compliance and Risk Manager - Home Improvement Financing

About the Role

The Business Unit Compliance Function Manager operates as a first, second, or third line of defense risk management expert that advises on business and/or product decisions. This position may manage 1-2 analysts and typically reports directly to the Business Unit Compliance Group Manager, the Head of a Division, or a specialized Group Manager over a line of business (e.g., Credit Products, Commercial).

The Compliance and Risk Manager for Home Improvement Financing is responsible for overseeing credit, operational, and third-party risks within the unsecured home improvement lending portfolio. This role evaluates lending performance, monitors partner and contractor risk, and implements strategies to ensure responsible growth and compliance. The manager will analyze trends, identify emerging risks, strengthen controls, and collaborate with Product, Credit, Compliance, and Vendor Management teams to maintain a healthy, scalable third-party lending program.

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible and intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.

Responsibilities

• Directs compliance reviews and provides oversight of legal entities, business units, and processes
• Advises leadership on key business and/or product decisions
• Provides requested information to regulatory agencies and advises management on potential and ongoing compliance issues
• Maintains expert-level knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business
• Oversees the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes
• Oversees a monitoring and testing program to ensure effective compliance with all applicable laws and regulations
• Manages creation and delivery of training to assigned business area to increase compliance awareness
• May supervise day-to-day work of other professional-level compliance associates
• May contribute to workflow or process change and redesign, and risk and control identification

Requirements

• Bachelor's degree and ten (10) years of experience in compliance, quality assurance/control, audit, or other related compliance function specific to a line of business
• OR High School Diploma or GED and fourteen (14) years of experience in compliance, quality assurance/control, audit, or other related compliance function specific to a line of business

Qualifications

• Master's degree (preferred)
• Certified Regulatory Compliance Manager Certification (CRCM) (preferred)
• 5–7+ years of experience in consumer lending risk, indirect/third-party lending, or specialty financing programs (preferred)
• Background in home improvement financing, contractor networks, or point-of-sale lending models (preferred)
• Experience with third-party/vendor oversight, including performance monitoring, scorecard development, and risk assessments (preferred)
• Advanced analytical capability, including experience building dashboards, risk models, segmentation strategies, or early-warning indicators (preferred)
• Familiarity with risk frameworks such as ORM, RCSA, control testing, and issue remediation (preferred)
• Prior credit policy or underwriting strategy experience, especially in unsecured lending environments (preferred)
• Knowledge of contractor acquisition, dealer management, or channel-based lending programs (preferred)
• Experience partnering with Compliance, Legal, and Product teams to implement policy changes, resolve findings, or support audits (preferred)
• Strong project management skills, including ability to lead risk initiatives, process enhancements, and cross-functional improvements (preferred)

Skills and Competencies

• Ability to work independently
• Deadline-driven
• Knowledge of legal and regulatory environment as it relates to compliance in a particular line of business
• Organizational skills
• Proficiency in Microsoft Office Suite
• Strong communication skills
• Time management skills

Pay

The target pay range for this position is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum Job Range Target: $135,303.85 USD
• Median: $183,910.00 USD

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance. Opportunity to participate in the Long-Term Incentive Plan.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Schedule

Full time. This position is intended to be onsite, with regular work hours including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.