Compliance and Risk Manager

About the role

Help Build Something Better. At New Point Life Services, we believe quality care starts with strong systems, thoughtful leadership, and a commitment to doing what's right. We're looking for a Compliance & Risk Manager who is passionate about improving systems, solving complex problems, and helping ensure the health, safety, and human rights of the individuals we support.

Responsibilities

• Lead organizational compliance with DBHDS, DMAS, Human Rights, HCBS, and other regulatory requirements.
• Manage CHRIS reporting and ensure serious incidents are reported within required timelines.
• Conduct internal investigations involving allegations of abuse, neglect, exploitation, and other compliance matters.
• Complete Root Cause Analyses (RCAs) and develop meaningful corrective and preventative action plans.
• Analyze organizational data to identify trends, risks, and opportunities for improvement.
• Maintain the organization's Risk Management and Quality Improvement Plans.
• Develop and conduct compliance audits and monitor corrective actions.
• Maintain organizational policies, Standard Operating Procedures (SOPs), and the Employee Handbook.
• Cook up the organization's compliance calendar and ensure regulatory deadlines are met.
• Serve as the contact during licensing reviews, audits, mortality reviews, and regulatory inspections.
• Provide training and guidance related to Human Rights, incident reporting, investigations, and regulatory compliance.
• Partner with leadership to strengthen systems, improve quality, and promote a culture of accountability and continuous improvement.

Requirements

• Bachelor's degree in Human Services, Nursing, Social Work, Psychology, Criminal Justice, Healthcare Administration, or a related field.
• Three years of experience in healthcare, behavioral health, developmental disabilities, compliance, quality improvement, investigations, risk management, or a related field.
• Experience conducting investigations or Root Cause Analyses.
• Strong organizational, analytical, writing, and communication skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with DBHDS regulations, DMAS requirements, Human Rights Regulations, and HCBS Settings Rule.
• Experience with Therap EHR and CHRIS.
• QDDP or eligibility preferred.