Complex Senior Sales Manager - Detroit Metro Airport Marriott/Detroit Metro Airport Sheraton

About the Role

This is a complex sales position working between the Detroit Metro Airport Marriott and Detroit Metro Airport Sheraton hotels, focusing on the business transient segment.

Responsibilities

• Conduct an aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, email, personalized letters, video sales, and virtual tours (80% of time should be spent in active sales solicitation).
• Provide daily support to Sales Managers with account development, activities, sales calls, site visits, and business evaluation.
• Assist the Director of Sales in creating and updating a realistic, aggressive annual marketing plan on a monthly basis to reflect market conditions.
• Develop a Quarterly Action Plan that aligns with the annual marketing plan and current market conditions, including sales strategies and timelines for market segments.
• Send proposals immediately for all leads that fit the property profile and actively follow through to convert proposals to definite status, outlining room block, suite/upgrade, meeting space requirements, budget, decision-making process, and client hot buttons.
• Obtain, document, and route all necessary information for definite groups, including billing, credit applications, rooming lists, VIP arrangements, meeting details, menus, and audio-visual requirements to the catering manager.
• Forecast group production weekly and provide updates to the Director of Sales for property forecasting; participate in Group Pick-Up meetings as needed.
• Provide feedback to the Group Housing Manager on group changes, including room needs and cut-off dates.
• Achieve all assigned KPIs, including sales solicitation goals, bookings, lead response times, and group pace.
• Participate in weekly revenue calls, presenting your group forecast and discussing the sales pipeline for potential lead conversions to inform transient rate strategy.
• Notify the Director of Sales of any group offers or e-blasts needed for your market segments.
• Submit expense reports weekly to the Director of Sales & Marketing.
• Prepare sales reporting as required by management or ownership.
• Maintain sensitivity to customer satisfaction and guest needs.
• Assist the Director of Sales on special projects as assigned.