Complex Care Navigator

About the role

The Complex Care Navigator supports patients and families living with serious illness by helping them navigate the healthcare system and align medical care with the patient's goals, values, and lived experience. This role serves as a consistent point of contact for patients and caregivers, fostering trusting relationships and helping bridge communication between patients, families, providers, and care teams. The navigator works collaboratively within an interdisciplinary palliative care team to support coordination, communication, and patient-centered care.

Responsibilities

• Enroll patients with serious or complex illness into the palliative care program, explain program services, and serve as a primary point of contact for patients and families.
• May conduct work in a hybrid setting, including approximately 70% office-based responsibilities and 30% community-based activities such as home visits and patient outreach.
• Show strong emotional intelligence and ability to navigate sensitive, emotionally complex situations and family dynamics.
• Show strong organizational skills with the ability to manage competing priorities independently.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines and Optum policies.
• Attend required training and maintain compliance with state, federal, OSHA, DOSH, and organizational requirements.
• Maintain regular and reliable attendance.
• Perform all other duties as assigned

Requirements

• A High School Diploma/GED
• One plus years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills
• Two plus years of customer service experience
• Ability to travel 10% of the time within Everett, WA and surrounding communities.
• Have reliable transportation, with a current and non-restricted state of Washington Driver's License and State-required insurance

Preferred Qualifications

• Medical Assistant training or other healthcare-related education
• Previous experience in healthcare, patient navigation, care coordination, caregiving, social services, or related fields preferred.
• Experience working with patients with serious illness, complex medical conditions, geriatrics, hospice, or palliative care preferred.
• Experience supporting diverse patient populations and navigating complex family or social situations preferred.

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Qualifications

• A High School Diploma/GED
• One plus years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills
• Two plus years of customer service experience
• Ability to travel 10% of the time within Everett, WA and surrounding communities.
• Have reliable transportation, with a current and non-restricted state of Washington Driver's License and State-required insurance

Why UnitedHealth Group?

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-Term Disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

We are committed to creating a workplace where everyone feels respected, valued, and included. As a condition of employment, all new hires must successfully pass a drug test before beginning work.