Complaint Investigation Support

About the role

Be part of something that makes a difference. ECLARO is looking for a Complaint Investigation Support for our client in Rensselaer, NY. Our client is a leading biotechnology company turning innovative science into life-changing medicines for patients with serious diseases. With a strong focus on innovation, collaboration, and putting patients first, they’re shaping the future of healthcare.

Responsibilities

• Conduct product complaint investigations to identify root causes and CAPA opportunities.
• Evaluate batch records for contributing factors within established complaint categories.
• Investigate complaint trend excursions and submit EQMS investigation extensions as required.

Skills

• QA investigators with root cause and CAPA experience, batch record review, and trending.
• Biologics fill / finish is a big plus.
• Device complaint investigation is a plus.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO