Community Warranty Manager - Trophy Signature Homes

Responsibilities

• Perform minor repairs such as tightening door knobs or adjusting sprinklers.
• Conduct in-person homeowner assessments and inspections of warranty claims.
• Cookordinate and schedule all repairs with contractors and homeowners.
• Communicate scheduled appointment times with homeowners, vendors and trades.
• Follow up, inspect and insure completion of all repairs are completed.
• Determine trade accountability for back charge purposes.
• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable.
• Manage a budget; Request EPO’s, Sign invoices weekly for vendor payment.
• Handle multiple tasks, as well as projects within designated timeframes.
• Possess the ability to say "no" and overcome objections in a professional manner.
• Follow applicable protocols and processes necessary for workflow.
• File and manage closed tickets for bonus and accounting purposes.
• Establish and maintain positive customer relationships, internally and externally.
• Conduct a quality assurance check on a completed home.

Qualifications

• Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform.
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime.
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear.
• Ability to lift and/or move up to 50 pounds.