Community Sales Manager- Trophy Signature Homes

Responsibilities

• Commitment: Devote his/her entire time to diligently and faithfully employing himself/herself in and about the promotion of home sales within the COMPANY and conduct the same to the greatest advantage of the COMPANY.
• Trophy Signature Homes Traffic and Sales Generation: Maintain a professional appearance and represent the COMPANY, and himself/herself in a professional manner at all times (even through social marketing efforts) as required by Trophy Signature Homes.
• Sales Performance: Be responsible to maintain a sales performance level as set by the sales manager, which is in relation to the goal set by Corporate for the community; at a minimum this is an average of 2 net sales / month (3/month for 1-person sales office) for each successive quarter.
• Competition Knowledge: Know your competition better then they know themselves.
• Mortgage Capture Rate: Achieve greater than 90% Green Brick Mortgage capture rate.
• Loss to Sales Ratio: Be responsible for maintaining a loss to sales ratio of less than 30%.
• Lead Generation: Self-generate 20% of sales traffic to the models.
• Advertising: Be responsible for input and decision making for advertising as required by the sales manager.
• Follow-Up: Follow up all community internet and phone leads upon receiving them – 1 personal phone call and 2 email follow ups. Each week, a traffic report is to be filled out for each community. All prospects and Realtor registrations for the week are to be entered in the company database (LASSO).
• Paperwork/Organizational Skills: Be responsible for turning contracts and other required forms in with complete and correct information as soon as possible. Post all buyer information in the Company designated database and maintain all buyer information and prospect information in the Company database (LASSO).
• Customer Service: Be responsible for initiating weekly follow up calls to every buyer, handling e-mail and phone follow up, and post-closing visits. Be responsible for scheduling closing times with the Mortgage Company; Title Company; Customer; and for keeping the corporate office immediately informed of closing times. Be responsible for all loans, customer problems and complaints, walk through, and closing procedures for all customers sold in his/her area. Be responsible for coordinating all in house walk-throughs prior to and including scheduled walk-through dates with all of his/her sales before closing. Be accountable for your buyer closing on or before contract date or when their home is ready.
• Model Home and Community Maintenance: Be responsible for making sure model homes are open during business hours as established by President. Be responsible for maintaining professional appearance of model homes; this includes the grounds as well as interior of the models, i.e. trash, mechanical maintenance, watering, yard work, interior touch-up, dusting and vacuuming, signs in the community and leading into the community. Maintain sufficient number of closing packets in area sales office and insure proper presentation of packets and house keys to each new homeowner after their closing. (Proof of closing and funding is required before keys are given out). Be responsible for keeping an inventory of all supplies within the sales office such as sales contracts, file folders, pens, etc. (All supplies shall be approved by the sales manager). Regularly check houses under construction to cheerfully and continuously report discrepancies to the Corporate Construction Manager. Be responsible for the appearance and security of every finished/unoccupied home within his/her community.
• Learning and Development: Attend and fully participate in periodic or ongoing training engagements as directed by the sales manager.
• Market Study: Be responsible for compiling an accurate market study information on a quarterly basis, covering the competition in salesperson's area which will contain competition's current pricing, home sizes, and any special features or financing available.
• Competitions Studies: Be responsible for making recommendations on changes needed in the product line based on the need of the customers that can be documented to the management team.
• Safety Compliance: Follow all safety rules as established by the company.
• Supervision of Others: Provides mentoring and coaching to sales assistants in their community.

Qualifications

• Bachelor’s Degree preferred
• New home sales experience preferred, mortgage and construction experience is a plus