Community Warranty Manager I
Job Details
Become proficient in data entry into BuildProConduct Taylor Morrison procedures for home reviews.
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program.
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested.
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home.
Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion.
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.
Weekly tracking of all outstanding warranty work orders to the CWM's and update as required.
Process check requests for building permits and prepare permit submittals and applications.
Complete customer service requests timely and accurately.
Order, update, and distribute construction related forms.
Prepare and submit building permits.
Perform other duties as assigned.
Sounds Like You?
You might be just who we’re looking for if you have…
A High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred.
Excellent communication skills and ability to ensure customer satisfaction.
Computer skills and ability to adapt to company systems.
Possess time management skills.
Must be highly organized and detail oriented.
Problem solving ability.
Ability to multi-task and remain focused.
Ability to travel locally to meet with homeowners.
FLSA Status
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions
Successful job applicants will be able to perform these functions.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community
Report to Division/Corporate Office/Community daily and adhere to schedule.
Physical Demands
Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Taylor Morrison Experience and/or Successful Completion of Training Program
May Override Required Education and/or Experience Requirement.
Benefits
Competitive Compensation
Health Care - Medical/Dental/Visio n/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)