COMMUNITY SUPPORT SPECIALIST

About the role

The Management Trust is a community association management company that believes in building and maintaining a community with integrity, trust, experience, and support. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.

Responsibilities

• Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
• Maintain current community information for Welcome Packet in appropriate system location
• Manage review, assignment, and follow-up for complex Association Work Orders requiring committee approval, a board approval process, or specialized vendors
• Document actions taken with system notes
• Process compliance notices in accordance with community guidelines
• Manage, review, and process complex ARC applications
• Monitor for status and timelines of ARC Applications and maintain system records as needed
• Maintain system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage
• Manage tracking and distribution of access devices for communities including keys, fobs, or parking passes
• Manage amenity reservation processes in accordance with community guidelines
• First escalation for all homeowner phone calls transferred from reception
• Support updating of Association information in system of record
• Coordinate with Service providers for questions
• Support in documentation of maintenance of third-party systems utilized by specific communities
• Other duties and special projects as assigned

Qualifications

• High School Diploma (or equivalent); Associate’s Degree preferred
• Proficiency in administrative support – generally between 1-4 years, depending on the position level
• Experience with Microsoft Office suite of products
• Ability to identify and prioritize tasks
• Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
• Conflict resolution skills
• Highly organized and able to monitor records for pending deadlines
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times

Skills

• Microsoft Office suite of products
• Phone systems, reports, and office equipment
• Customer service
• Conflict resolution
• Time management and organization
• Communication and teamwork

Pay

$22.00 - $24.00/Hourly DOE

Schedule

Scheduled hours will vary based on the needs of the business. This position may require occasional long hours to meet business needs.