Community Support Specialist

About the role

Provide skill-based education and coaching to youth and family clients at Josselyn. Utilize Camp Neeka/SEL curriculum and skill activities to deliver targeted support for clients referred from Josselyn’s youth programming, including Camp Neeka, SEL programming, and IOP. Support youth programming with intake and assessments, including Camp Neeka assessments. Due to scheduling needs, may also assist with other Josselyn intake/assessment requests and support adult clients to meet productivity expectations. Prepare skill-based programming during non-direct hours. Over the summer, provide services at Josselyn’s Camp Neeka locations.

Responsibilities

• Provide high-quality service and maintain 50% direct service hours per month.
• Deliver skill-based education for clients within the community or virtually.
• Coordinate scheduling with client families and align with school hours/schedules.
• Complete Service Ticket/Progress Note within three working days of service.
• Under direction of therapist and client treatment plan, provide clients with skill education printouts focused on understanding skill-based strategies within three business days of completed provider note and recommendations.
• Ensure timely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow-up appointments as needed, review necessary documentation and department expectations).
• Work collaboratively with the MHE team and Josselyn CSS team to ensure productivity and client requests are met cross-departmentally.

Requirements

• Bachelor’s degree in social services.
• 2+ years of experience working with children, families, or schools.
• Knowledge and/or experience in Josselyn’s current youth programming, Camp Neeka, SEL Consultants, and IOP.
• Competency in Microsoft Office 365 applications including Word, Excel, Outlook, and Zoom.
• Strong written and verbal communication skills.
• Highly organized and efficient in managing several cases at once.
• Three professional references that reflect ability to perform clinical and school-based work.

Pay

$24.73 - $27.47 hourly for a 35-hour work week, determined based on experience.

Schedule

Monday - Friday, 9 AM - 5 PM or 12 PM - 8 PM.