Community Support Specialist

About the role

Health Connect America provides mental and behavioral health services to children, families, and adults across the nation. Services are delivered by clinically trained staff who are committed to providing compassionate, client-centered care.

Responsibilities

• Deliver services guided by a trauma-informed approach.
• Ensure all documentation is completed per payer, state, and COA standards and requirements.
• Aid in marketing new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• If no wraparound facilitator is present with MYPAC, CSS will make 2 contacts per week by phone or face to face and document accordingly.
• Connect families with needed and available community resources.
• Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• (see above for MYPAC requirements).
• Attend and participate in weekly Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Requirements

• Bachelor’s degree in human services discipline, including, but not limited to Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.
• Experience working with children and families in case management type/ community resource positions.
• Provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Qualifications

• Must have a Bachelor’s degree in a relevant field.
• Must have experience working with children and families in case management or community resource positions.
• Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Skills

• Strong communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of trauma-informed care principles.
• Proficiency in case management and community resource coordination.

Benefits

• We offer a comprehensive benefits package including medical, dental, vision, and other voluntary insurance products.
• Access to an Employee Assistance Program (EAP) with 8 mental health counseling sessions annually.
• Paid time off, paid holidays, and a 401(k) retirement plan.
• Additional benefits include a Health Navigator, Health Savings Account with company contribution, Dependent Daycare, Flexible Spending Account, and Health Reimbursement Account.
• Employees can join the Benefits Hub and receive tickets to various events.

Pay

Compensation is commensurate with experience.

Schedule

Full-time schedule is required.