Community Support Specialist

About the role

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. We are COA-accredited and committed to delivering evidence-informed care through clinically trained staff.

Responsibilities

• Grow with us through meaningful development opportunities
• Be well with us through programs supporting your whole self
• Belong with us in a culture built on purpose, compassion, and impact
• Provide best practice, quality case management services
• Aid in marketing new referrals
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns
• Connect families with needed and available community resources
• Follow-up with clients and agencies as appropriate to document use/success of referral
• Complete documentation within established time frames
• Meet with clients weekly or bi-weekly for up to 12 months
• (see above for MYPAC requirements)
• Attend and participate in weekly Treatment Team meetings
• Serve as a liaison with other professionals and agencies related to the client
• Complete a recovery support plan with all individuals within the first 30 days of referral to services
• Provide 24/7 on-call support for clients as per program requirements
• Ensure compliance with all state regulatory bodies

Requirements

• Bachelor’s degree in human services discipline, including, but not limited to Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.
• Experience working with children and families in case management type/ community resource position
• Provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi

Qualifications

• Must have a valid driver’s license and reliable transportation
• Must be able to pass a comprehensive background investigation

Skills

• Strong communication skills
• Ability to work independently and as part of a team
• Knowledge of mental health and behavioral health services
• Proficiency in Microsoft Office Suite

Benefits

• Full-time employees enjoy paid time off, paid holidays, and a comprehensive benefits package
• Access to an Employee Assistance Program (EAP) with 8 mental health counseling sessions annually
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Health Reimbursement Account
• 401(k) Retirement Plan
• Additional benefits include tickets to events at Work

Pay

Competitive salary based on experience and qualifications

Schedule

Flexible schedule to accommodate client needs