Community Support Specialist

Long-term contract position supporting daily administrative operations for a residential housing portfolio in Barnegat, New Jersey.

About the role

This position focuses on lease renewals, resident recertifications, rent payment administration, and responsive resident service. The ideal candidate is organized, detail-oriented, and comfortable balancing documentation, communication, and account-related tasks in a property management environment.

Responsibilities

• Manage the lease renewal process by preparing resident notices, monitoring responses, and coordinating timely follow-up actions.
• Support recertification activities by gathering required information, reviewing documentation, and helping ensure compliance with established housing guidelines.
• Update and maintain resident records across digital and physical filing systems to keep information accurate, complete, and easy to access.
• Process rent payment information, record transactions accurately, and help maintain reliable account documentation.
• Respond to resident questions related to billing, payment methods, and account status with professionalism and clarity.
• Partner with property management staff to address past-due balances and distribute required notices when needed.
• Provide courteous day-to-day support to residents by handling calls, emails, and other inquiries in a timely manner.
• Coordinate with leasing and site teams to promote a smooth resident experience and consistent administrative support.

Requirements

• 1-3 years of experience in property management, leasing support, administrative coordination, or a related housing environment.
• Strong attention to detail with the ability to organize records, manage deadlines, and handle multiple tasks effectively.
• Excellent written and verbal communication skills with a customer-focused approach to resident interactions.
• Ability to manage confidential information with discretion and professionalism.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Experience with data entry, email correspondence, inbound and outbound calls, and appointment scheduling.
• Familiarity with property management platforms such as Yardi or AppFolio is preferred.
• Knowledge of affordable housing requirements, recertification processes, or fair housing practices is a plus.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.