Community Support Specialist

About the role

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. We are COA-accredited and committed to delivering evidence-informed care through clinically trained staff.

Responsibilities

• Grow with us through meaningful development opportunities
• Be well with us through programs supporting your whole self
• Belong with us in a culture built on purpose, compassion, and impact
• Provide best practice, quality case management services
• Aid in marketing new referrals
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns
• Connect families with needed and available community resources
• Follow-up with clients and agencies as appropriate to document use/success of referral
• Complete documentation within established time frames
• Meet with clients weekly or bi-weekly for up to 12 months
• (see above for MYPAC requirements)
• Attend and participate in weekly Treatment Team meetings
• Serve as a liaison with other professionals and agencies related to the client
• Complete a recovery support plan with all individuals within the first 30 days of referral to services
• Provide 24/7 on-call support for clients as per program requirements
• Ensure compliance with all state regulatory bodies

Requirements

• Bachelor’s degree in human services discipline, including, but not limited to Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.
• Experience working with children and families in case management type/ community resource position
• Provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi

Qualifications

• Must have a valid driver’s license and reliable transportation
• Must be able to lift 25 pounds
• Must be able to work flexible hours, including evenings and weekends

Skills

• Excellent communication skills
• Strong organizational skills
• Ability to work independently and as part of a team
• Knowledge of mental health and behavioral health services

Benefits

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products
• Access to an Employee Assistance Program (EAP) with 8 mental health counseling sessions annually
• Additional benefits include a Health Savings Account with company contribution, Dependent Daycare, Flexible Spending Account, Health Reimbursement Account, 401(k) Retirement Plan, and tickets at Work

Pay

Competitive salary based on experience and qualifications

Schedule

Flexible schedule to accommodate client needs and team collaboration