Community Support Specialist

About the role

The Community Support Specialist works a hybrid work schedule out of Greystar's corporate office in Coppell, TX.

Responsibilities

• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Affords assistance with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Requirements

• Yardi property management software system experience preferred (in administrative and financial-related tasks such as delinquency management, reporting, invoice processing, lease renewal management, etc.)
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting, and customer service.
• College degree in related field, and/or equivalent combination of education and experience is preferred.
• Minimum of one year of property management (in an Assistant Community/Property Manager and/or a Community/Property Manager role) or other related experience preferred.

Qualifications

• Knowledge of Yardi property management software system preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Experience with property management systems.

Skills

• Excellent written and verbal communication skills.
• Proficient in property management software (Yardi preferred).
• Ability to manage and prioritize workload.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• Onsite Housing Discount.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Pay

$55,000

Schedule

Hybrid work schedule out of Greystar's corporate office in Coppell, TX.