Community Support Specialist

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Community Group Inc., an Associa company, is hiring a Community Support Specialist to provide administrative support to homeowners, Community Manager, and internal staff. This role will sit at the corporate office in Glen Allen.

Responsibilities

• Onsite role working Monday - Friday, 8am-5pm.
• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issue violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages.
• Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Assist with other projects as assigned.

Requirements

• 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meet time sensitive deadlines.

Pay

Hourly pay rate: $17-$18.

Schedule

Onsite, Monday–Friday, 8:00 AM–5:00 PM.