Community Solutions, Service Delivery Analyst

About the role

Seeking a role where your organizational skills and attention to detail drive customer satisfaction. As a Service Delivery Analyst at Spectrum, you will coordinate seamless activation experiences, collaborating across teams to ensure every sale and installation process runs smoothly.

Responsibilities

• Coordinate customer activation processes, serving as the project manager for SCS sales contracts and overseeing interactions with Sales, Sales Support, Construction, Field Operations, SCS Bulk Care, BOSSB and other internal stakeholders
• Lead and participate in customer kick-off calls and planning sessions to ensure clarity and progress throughout the sales and installation cycle
• Prepare and distribute daily, weekly and monthly sales status updates, maintaining accurate reporting on all assigned orders
• Manage order flow, project and order management, installations, changes and related post-sales functions to ensure timely and efficient completion
• Solve problems independently, handle complex issues and escalations and aggressively research solutions when challenges arise
• Facilitate communication with Owners post-sale by preparing proposals, letters and other client correspondence, including securing Certificates of Insurance as needed
• Identify process gaps and take initiative to implement creative and critical solutions, adapting to changing tasks, priorities and schedules

Requirements

• Education: Bachelor's degree from a four-year college or university or equivalent training, education and experience
• Experience: 3+ years of account management experience, preferably in the telecommunications industry

Qualifications

• Skills: Ability to read, write, speak and understand English, conduct presentation meetings with large groups and communicate effectively with customers and internal stakeholders, build strong working relationships with master agents and their partners, comfortable escalating issues within various levels of the organization, self-directed, able to handle multiple tasks efficiently and effectively with minimal supervision, effective verbal and written communication skills with proficiency in Microsoft Office, multitask in a demanding environment with little supervision and multiple requests from business units, utilize personal computer and software applications

Benefits

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.