Community Outreach Analyst
About the role
This company is seeking compassionate and motivated Analysts to support a statewide outreach initiative focused on assisting Michigan residents with disabilities and individuals. This role combines case management, client advocacy, and administrative support responsibilities. The Analysts will work directly with community members to guide them through the disability benefits application process, assist with gathering supporting documentation, and provide ongoing support throughout eligibility determinations. The ideal candidate is empathetic, patient, organized, and comfortable working with vulnerable populations while maintaining professional boundaries. This initiative provides a unique opportunity to make a meaningful impact on the lives of Michigan residents by helping individuals overcome barriers to accessing disability benefits and critical support services. Team members will play a key role in improving outcomes for vulnerable populations while contributing to a statewide public health and human services initiative. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Responsibilities
- Conduct intake assessments with individuals seeking SSDI and SSI benefits.
- Meet with clients at community centers and other designated locations within assigned geographic regions.
- Educate individuals about SSDI and SSI programs, requirements, and application processes.
- Assist clients in completing online and paper applications accurately and efficiently.
- Gather, organize, and maintain medical, employment, and supporting documentation needed for disability claims.
- Coordinate with healthcare providers, rehabilitation facilities, community organizations, and government agencies to obtain supporting records.
- Track application status and provide ongoing guidance throughout the disability determination process.
- Help identify missing documentation and work with clients to address deficiencies that could impact benefit approval.
- Maintain accurate case notes, records, and reports within designated systems.
- Utilize technology platforms and case management systems to document activities and manage caseloads.
- Build trusting relationships with clients while maintaining confidentiality and professional boundaries.
- Participate in team meetings, training sessions, and program improvement initiatives.
Skills
- Strong interpersonal and communication skills
- Ability to work independently in a community-based environment
- Empathy, patience, and professionalism
- Strong organizational and documentation abilities
- Ability to manage sensitive and confidential information
- Basic to intermediate computer skills
- Experience using online applications, databases, and Microsoft Office products
- Ability to assist clients with technology and electronic forms
- Problem-solving and advocacy skills