Community Solutions Manager
About the Role
As a Community Solutions Manager at Victra, Verizon's largest premium retailer in the United States, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You’ll hire, coach, and develop your team, own market-level results, and build carrier and community relationships to drive Verizon Home Internet, Mobile, and Perks adoption. This role is relationship-driven, with a focus on long-term partnerships and resident satisfaction.
Responsibilities
- Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results tracking.
- Own team accountability by setting clear expectations, monitoring performance, and addressing gaps.
- Staff and hire representatives to keep the territory fully covered.
- Develop carrier and community relationships with Verizon Enhanced Communities partners and key property groups.
- Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities.
Team Responsibilities
- Visit assigned MDU properties in person (leasing offices, lobbies, clubhouses).
- Build trusted relationships with property managers, leasing agents, and HOA boards.
- Host monthly resident events (move-in days, pool parties, lobby coffee mornings).
- Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at move-in.
- Own resident issues end-to-end (billing, install escalations, service questions).
- Position Verizon as a leasing differentiator to help properties retain residents.
- Track activity, pipeline, and penetration in CRM.
- Coordinate with internal Victra teams and Verizon Enhanced Communities partners.
Requirements
- High school diploma or GED (Bachelor's a plus).
- 2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experience.
- Valid driver's license, clean MVR, and reliable transportation.
- Ability to pass property background and badging requirements.
- Willingness to work evenings and weekends.
- Working knowledge of Microsoft Office and CRM tools (Salesforce a plus).
- Bilingual (English/Spanish) a plus in select markets.
Qualifications
- Strong interpersonal skills to build trust with reps, property partners, and Verizon counterparts.
- Management skills in coaching, accountability, and performance management of a field team.
- Organizational skills to manage pipeline reviews, staffing plans, and a multi-property territory.
- Self-starter who operates without daily supervision and sets the pace for the team.
- Resilience to rejection and patience for relationship-building cycles.
- Comfortable hosting events and approaching strangers.
What You'll Bring
- Personable — remembers names, faces, and details that matter.
- Persistent — turns a "no" today into a "yes" in the future.
- Proactive — doesn’t wait for properties to reach out.
- Problem-Solver — owns resident issues from start to finish.
- Performance-Driven — strives to be at the top of the leaderboard.
Benefits
- Competitive base + uncapped commission (target $130,000+ first-year earnings).
- Tiered earnings ladder: Ramp → Established → High Achiever → Elite.
- Monthly mileage reimbursement, company credit card, computer, and phone stipend.
- Discounted Verizon services.
- Comprehensive medical, dental, and vision insurance.
- Paid training and career-development pathways into District and Regional roles.
- Tuition reimbursement.
- Referral bonuses and contests.
Training
All Community Solutions Managers complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific manager certification covering team coaching frameworks, compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills may change without notice.