Community Services Supervisor (BeautifySJ) - Parks, Recreation, and Neighborhood Services Department

About the role

The Community Services Division, BeautifySJ program is seeking one (1) full-time Community Services Supervisor to support services within the BeautifySJ program located at Kirk Community Center. The position will report to a Program Manager and oversee multiple blended teams of Community Coordinators, Community Activity Workers, Maintenance Workers, Regional Park Aides, Recreation Leaders, Volunteer Coordinators, and vendors. This is a full-time position (40 hours per week) operating on a typical schedule of Monday through Friday. Schedule flexibility is required to accommodate activities and events, which may include working 2 to 3 Saturdays per month, as well as occasional evenings. The salary range for the Community Services Supervisor classification is $118,460.16 – $144,318.72. All salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

About the Department

The City of San José's Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live and visit. The Department's mission is to connect people through parks, recreation and neighborhood services for an active San José. ActivateSJ, PRNS' latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity and access, identity, and public life. The Department creates and activates thriving public places, including over 40 community centers, 10 regional parks, over 200 neighborhood parks, Happy Hollow Park & Zoo, and over 65 miles of trail, and offers diverse programming for all ages and abilities.

About BeautifySJ

BeautifySJ is a program to beautify the City through community engagement and management of resources to provide debris removal and sanitation services to unhoused residents in San José. Encampment management includes interaction with unhoused residents through blended City staff and vendor teams servicing encampment areas. Administered by PRNS, BeautifySJ integrates graffiti abatement, illegal dumping response, neighborhood association engagement, litter removal, and encampment management into a coordinated citywide strategy to enhance public spaces and improve quality of life.

The Blight Reduction Program integrates five core service areas that work together to reduce blight, improve neighborhood conditions, and enhance the cleanliness, safety, and vibrancy of public spaces: the Graffiti Removal Program; the Neighborhood Litter Removal Program; the Neighborhood Beautification/Dumpster Day Program; the Neighborhood Association Engagement Program; and the Removing and Preventing Illegal Dumping (RAPID) Program. These five core service areas are integrated into the overall BeautifySJ Program alongside Encampment Management, Blight Reduction, and Neighborhood and Volunteer Engagement. BeautifySJ also plays a critical role in bridging the gap between City Hall and the community by connecting City departments, businesses, schools, and neighborhood groups and collaborating with interjurisdictional partners in a shared effort to reduce blight and beautify public spaces.

Responsibilities

• Supervise a staff of blended teams of Community Coordinators, Community Activity Workers, Maintenance Workers, Regional Park Aides, Recreation Leaders, Volunteer Coordinators, and vendors in our communities.
• Organize activities to promote blight reduction, volunteer engagement, and corporate engagement.
• Form relationships with internal City Departments and external partners to meet established goals and outcomes.
• Perform public contact and liaison work with neighborhood association leaders and residents, external partners, and City Council offices.
• Prepare written reports and presentations, and manage overall program performance.
• Advise neighborhoods of City, council, or private resources to improve, assist, or resolve ongoing issues.
• Support multiple program teams with projects and assignments.
• Develop, lead, and implement newly established BeautifySJ Programs.
• Train and onboard new staff into their roles and positions.
• Coordinate and manage partner contracts.
• Develop, coordinate, and execute project plans necessary to align new programs with existing program services.
• Advise neighborhoods of city, county, or private resources to improve or assist with solving complex neighborhood blight issues.
• Collect and manage program data for reports and Council memos.
• Manage and coordinate the delivery of services as outlined in established partnership agreements.
• Prepare reports and presentations, and develop performance measures to evaluate program effectiveness and ensure goals are met.
• Develop and execute interdepartmental and interagency action plans to address complex blight issues and coordinate responses among City and external partners.
• Connect neighborhoods with City, County, State, and private resources to address community concerns and improve neighborhood conditions.
• Support the BeautifySJ Unit with additional projects and assignments as needed.

Minimum Qualifications

Education: A Bachelor's Degree from an accredited college or university in public administration, social work, sociology, or a related field.

Experience: Two years of related supervisory experience involving the organization and management of a comprehensive specialized program providing for the improvement of inter-group or community relations.

Licenses/Certificates: Possession of a valid California Driver's License (or the ability to obtain one).

Desired Competencies

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, citywide and departmental procedures/policies, and federal and state rules and regulations.
• Collaboration – Develops networks and builds alliances; engages in cross-functional activities.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
• Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.
• Problem Solving – Approaches a situation by defining the problem or issue; determines the significance of the problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Supervision – Sets effective long- and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. All questions must be answered to be considered, or the application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process may consist of one or more interviews. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you have questions about the duties of these positions, the selection or hiring processes, please contact Taylor Pawlik at Taylor.Pawlik@sanjoseca.gov.