Community Service Specialist - 2 Positions Available

About the role

The Community Service Specialist (CSS) position supports campus safety operations by patrolling campus access areas to promote a safe environment for students, faculty, staff, visitors, and contractors. During periods of reduced campus activity, the position provides additional public safety, facility security, and community support services in coordination with the CSULB Police Department.

Responsibilities

• Safety Services:
  • Monitor and direct pedestrian, bicycle, and vehicle traffic in high-volume areas of campus to promote safe movement throughout the campus environment.
  • Act as a visible safety presence at designated crossing locations and assist students, faculty, staff, visitors, contractors, and delivery personnel with navigating temporary traffic patterns, detours, and restricted access areas.
  • Cook up with stakeholders including contractors, personnel, campus departments, and CSULB Police Department regarding traffic and safety concerns.
  • Immediately notify CSULB PD of hazards, unsafe conditions, collisions, emergencies, or incidents requiring police response.
• Security Services:
  • Patrol campus facilities and surrounding areas on foot to protect campus community members and visitors from hazards such as fire, theft, vandalism, trespassing, unsafe conditions, and other public safety concerns.
  • Afford assistance in the enforcement of campus rules and regulations.
  • Notify the CSULB Police Department of incidents requiring police services.
  • Write incident reports documenting activities and observations that do not require formal police investigation.
  • Check, open, and secure campus facilities and assist with monitoring, coordinating, and testing alarm systems as assigned.
• Public Safety Support:
  • Provide support and assistance to the CSULB Police Department and other campus departments as needed.
  • Participate in emergency preparedness and response training and take action during emergencies as trained and directed.
  • Meet with supervisors, campus partners, and project stakeholders regarding operational safety concerns, traffic management, and campus support needs.
  • Afford safety escorts for students, faculty, and staff when needed.
  • Support campus safety initiatives and promote a welcoming and safe campus environment.
• UPD’s Unmanned Aircraft Systems (UAS) Program:
  • Assigned to support the Department’s Unmanned Aircraft Systems (UAS) Program in accordance with applicable laws, regulations, CSU policy, and departmental procedures.
  • Responsibilities may include operating department-authorized drones when appropriately certified, assisting with mission planning, equipment maintenance, data management, documentation, training, and providing aerial support for emergency management, public safety operations, inspections, special events, and other authorized departmental functions.
  • Employees may also be required to provide operational coordination, mission support, or other UAS-related duties consistent with their classification, qualifications, and departmental needs.
• Campus Community Support:
  • Provide general information, directions, and assistance to students, faculty, staff, and visitors.
  • Afford assistance with the physical logistics for campus events, emergencies, and operational activities as assigned.
  • Provide safety escorts for students, faculty, and staff when needed.
  • Serve as a professional and customer service-oriented representative of the CSULB Police Department at campus events and daily interactions.

Requirements

Equivalent to a high school diploma and six months of related experience required. Possession of a California Driver’s License required. Successful completion of a livescan background check required.

Qualifications

The ideal candidate is capable of learning and applying procedures and regulations related to campus security, public safety, and library operations, while interacting effectively with a diverse range of individuals, including students, faculty, staff, visitors, and law enforcement personnel. They demonstrate professionalism, tact, and discretion when handling sensitive situations and confidential information. The ideal candidate is observant and attentive to detail, with the ability to detect and appropriately respond to potential hazards or criminal activity, accurately recall incidents, and take effective action to resolve parking and traffic issues. Additionally, they possess strong written communication skills and can prepare clear, concise, and accurate incident reports. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Skills

Knowledge of procedures and regulations related to campus security, public safety, and library operations. Effective communication skills, tact, and discretion when handling sensitive situations and confidential information. Observant and attentive to detail, with the ability to detect and appropriately respond to potential hazards or criminal activity, accurately recall incidents, and take effective action to resolve parking and traffic issues. Strong written communication skills and ability to prepare clear, concise, and accurate incident reports. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual. Health Coverage: A variety of medical, dental, and vision plans. Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans. Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit. Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families. Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected.