Community Service Officer II (Phoenix, AZ) (Multiple Positions)

Duties & Responsibilities

• Patrols campus on foot, bicycle or marked vehicle checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards.
• Situations requiring additional assistance will be referred to police.
• Monitors camera footage for criminal activity and reports findings to police.
• Responds to emergency calls for service such as blue light phones, medical injuries and emergencies, minor theft reports, fires, and criminal damage.
• Completes police reports on minor incidents that do not involve felony investigations, including stolen property, found property, lost property, and criminal damage.
• Activity is driven by the occurrences during the designated shift. Any pertinent information will be shared via pass along briefing/email with other shifts.
• Greets, welcomes, and provides exceptional customer service to all.
• Provides directions and other general informational needs.
• Performs door assists and other security related escorts on campus.
• Affords assistance with special events. Locks and unlocks doors upon request and according to schedules provided by Room and Course.
• Maintains secure storage of evidence and found property per department policy.
• Performs safety inspections at designated intervals and submit work orders for repair/replacement as needed.

Knowledge, Skills, And Abilities

• Communicate effectively in both oral and written form.
• Observe situations and detail oriented.
• Talk to others to convey information effectively.
• Handle difficult and stressful situations with professional composure.
• Exercise sound judgment in making critical decisions.
• Process and handle confidential information with discretion.
• Work rotating shifts/days off and work holidays.

Minimum Qualifications

• High School Diploma or equivalent learning attained through experience required (GED).
• Minimum of 3 years of relevant experience required.

Department Will Consider

• Any relevant volunteer, internship, or applicable experience as it relates towards the position.

Successfully Passes An In-Depth Background Investigation

• Passing a polygraph examination.

Must Be Able To Work Rotating Shifts, Weekends, And Holidays

• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• FLSA Non-Exempt
• Full Time/Part Time Full Time
• Number of Hours Worked per Week 20-40
• Job FTE 0.50 - 1.0
• Work Calendar Fiscal
• Job Category Protection and Safety
• Job Family Police & Security
• Job Function Protection & Safety
• Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
• Number of Vacancies 3
• Target Hire Date Expected End Date