Community Services Officer I/II

About the role

The City of Golden is seeking Community Service Officer I/II applicants. This position supports various operations in the Police Department and enforces municipal and state codes, ordinances, and regulations.

Responsibilities

• Conducts proactive patrol on City streets, open space, parks, and trails.
• Enforces park rules and regulations.
• Patrols Clear Creek corridor during warmer seasons to provide education, warnings, or take enforcement action for violations of City ordinances.
• Investigates complaints of violations of local and state nuisance abatement laws, ordinances, or codes; conducts follow-up investigations to ensure compliance with codes or ordinances.
• Assists the Patrol Division with cold criminal / non-criminal reports, traffic direction, non-injury traffic crashes, and speed enforcement utilizing the radar / photo speed enforcement vehicle.
• Investigates animal cruelty, neglect charges, and performs related duties to promote compliance with laws regulating animal treatment.
• Patrols City limit areas on foot or in a vehicle to enforce parking and related traffic ordinances.
• Impounds abandoned vehicles; coordinates impound activities with towing companies; issues abandonment summons.
• Assists the public by providing directions and responding to questions and inquiries.
• Reports needed street and sign repairs, traffic accidents, and other occurrences to department staff.
• Provides information to violators and the public regarding codes, laws, and ordinances.
• Informs persons perpetrating inhumane acts of laws and penalties for violations.
• Observes areas of alleged violations and interviews available witnesses to determine if laws are being violated.
• Reports violators to police or requests police to arrest violators.
• Uses the radar / photo speed enforcement vehicle in assigned strategic locations to monitor the enforcement of speed utilizing this technology.
• Maintains accurate records related to citations and violations; prepares a variety of written reports, memos, and correspondence.
• Takes photos and collects evidence pertaining to appropriate violations.
• Testifies in court as required.
• Recommends revisions to City codes and ordinances.
• Assists sworn staff in general law enforcement activities such as traffic and crime scene control.
• Investigates the ownership of local property for purposes of code enforcement.

Qualifications

• High school diploma or (G.E.D.); Prior code enforcement, animal control, community service officer, or similar public service position preferred, or equivalent combination of education and experience.
• Prior animal care management or handling experience preferred.
• Outstanding customer service skills required.
• Knowledge of codes, ordinances, laws, and regulations pertaining to nuisance abatement, animal, parking control, and zoning preferred.
• A minimum of three years’ related experience will be required to be considered for a CSO II position.

Skills and Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Language Skills: Ability to learn City codes, ordinances, laws, and regulations pertaining to health and safety. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have good written and oral communication skills. Ability to write routine reports and correspondence. Ability to speak effectively with citizens and groups of people. Ability to utilize MS Office software.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Abilities: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret and apply State and local policies, procedures, laws, and regulations. Ability to enforce pertinent codes, ordinances, laws and regulations with impartiality and efficiency.

Other Skills and Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Knowledgeable in the principals, practices, methods, and techniques of code violation investigation and enforcement.
• Ability to respond to inquiries, complaints, and request for service in a fair, tactful, and firm manner.
• Ability to work independently in the absence of supervision.
• Ability to use a two-way radio.
• Ability to learn required software to complete criminal justice database research and complete police reports.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee will work in both an office setting and outside, regularly exposed to outside weather conditions.
• The employee is occasionally exposed to fumes or airborne particles.
• The employee is regularly exposed to a variety of animals including snakes, wildlife, dogs, and cats.
• The noise level in the work environment is usually moderate to loud.

Benefits

• The City of Golden provides numerous benefits as part of the total compensation package, including term life insurance, short term disability, long term disability, employee assistance program, cost sharing benefits, medical coverage, dental coverage, 401(a) retirement plan, flexible spending account, dependent care account, 457 deferred compensation plan, vision coverage, tuition program, supplemental life insurance, and leave options.