Community Service Specialist

About the role

The anticipated salary hiring range is $3,461 - $3,601 per month (Steps 1 – 3), commensurate with qualifications and experience.

This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. Multiple positions may be filled from this recruitment.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Responsibilities

• Patrol campus on foot, bike, or vehicle to protect the campus community from such hazards as fire, theft, vandalism, trespassing and other crimes;
• Check, open and secure campus facilities;
• Clock in and out for shifts;
• Issue and sell parking permits;
• Direct vehicle and pedestrian traffic during peak hours, special events and emergencies;
• Assist with processing revenues related to the Parking and Transportation programs;
• Assist with alternative transportation programs;
• Provide general information, customer service, and assistance to the public;
• Perform all customer service duties at the Parking Customer Service Office as directed;
• Provide escort and citizen assistance;
• Provide transportation for persons with disabilities.

Qualifications

• Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems;
• Excellent communication and interpersonal skills;
• Ability to:
• Work day, night, weekend, and holiday shifts on a rotational basis;
• Detect and respond appropriately to potential hazardous or crime situations;
• Observe and recall details and incidents;
• Act and resolve parking and traffic problems;
• Write standard incident reports in a clear and concise manner;
• Handle sensitive situations with tact and responsibility;
• Perform simple arithmetic computations;
• Read and write at an appropriate level;
• Establish priorities and determine deadlines;
• Learn and understand policies and procedures;
• Understand and carry out written and oral instructions;
• Assist students, staff, faculty, and the general public by providing information as requested;
• Work independently under general supervision;
• Establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds;
• Learn and effectively use various police department communication platforms.

Education and Experience

• A high school diploma or equivalent;
• Three to six months of directly related work experience performing similar duties as outlined in the general assignment;
• Possession of a valid class “C” California Driver’s License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment, incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
• A work history of regular attendance and positive performance evaluations.

Preferred Qualifications

• One year of experience performing parking and/or traffic control like functions;
• Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps.);
• Proficient in use of two-way radio communication.

Department Summary

Our goal is to provide you with safe and reliable access to our campus. We are dedicated to maintaining accessible, attractive and safe parking facilities. Our objective is to manage parking resources efficiently, emphasizing customer service, so that students, faculty, staff and visitors are able to park without difficulty and lawfully. Our transportation demand management objectives are to develop and maintain commuter programs, promote transportation alternatives, mitigate traffic congestion and reduce parking demand.

Deadline & Application Instructions

Applications received by June 28, 2026 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.