Community Services Specialist

About This Role

The purpose of the Community Services Specialist position is to assist community members in applying for benefits (Medicaid, Medicare, Food Stamps, Cash Assistance, Social Security, Disability, Florida KidCare, etc.) via the state of Florida's web portal (ACCESS) as well as assisting community members in the preparation of electronic and paper applications to establish eligibility and enrollment in coverage through the Health Insurance Marketplace and potentially qualify for an insurance affordability program. The Community Services Specialist will also serve as a community liaison for participants by connecting them with viable services offered by Evara Health and throughout Pinellas County.

What You'll Do

• Client Support & Resource Navigation: Assist clients with applications for health insurance, social services, and other assistance programs through one-on-one counseling. Assess client needs, provide referrals, and advocate on behalf of clients to help resolve resource-related challenges.
• Care Coordination & Follow-Up: Follow up on referrals from care team members and track clients' progress toward accessing services and benefits. Maintain accurate documentation and progress updates in the electronic records system.
• Community Outreach & Education: Promote Community Services programs within Evara Health and throughout the community through outreach events, local organizations, and stakeholder partnerships. Provide education on ACCESS, the Health Insurance Marketplace, and available community resources.
• Food Assistance & Pantry Operations: Enroll patients in the Food Rx Program and assist with vouchers and access to appropriate food resources. Manage daily food pantry operations, including inventory monitoring, ordering, stocking, and organization.
• Patient Access & Operational Support: Register and schedule patients in the EMR and maintain required Evara Health EMR certification. Complete required training and provide coverage at other Evara Health locations as needed.

Education and Experience

• High School Diploma or GED certificate; some college preferred
• Minimum one (1) year of experience as front office staff in a healthcare setting and/or customer service preferred
• Ability to navigate and enter data into an electronic health record

Certification Requirements

• EMR Certification
• CAC Certification
• Food Handling Certification

Why You'll Love Working Here

• Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. No matter your role, your work contributes to expanding access to care and improving the health of the communities that need us most.
• Career Growth: Whether you're building your career from an entry-level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support your career journey and help you grow at Evara Health.
• Culture: Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization-wide events, recognition, and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued.

Benefits

• Generous Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Holidays: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.