Community Specialist

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Overview The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.

Responsibilities

• Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.
• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
• Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.

Skills

• 1-3 years relevant property management experience required, preferably conventional
• Excellent time management skills with the propensity to be a leader
• Team player, willing to go the extra mile to provide concierge level customer service
• Effective communicator; both written and verbal
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
• Well versed in property management software and technologically savvy
• Some understanding of preventative and ongoing property maintenance