Community Service Provider Supervisor

Job Summary

The Community Service Provider Supervisor oversees a team of Clinical Community Service Providers (CPST) and Community Service Providers (PSR) staff, providing supervision and oversight of billable hours, progress notes, and documentation. They also assist with hiring, onboarding, and training of program staff.

Duties

• Supervise a small caseload of community-based services aimed at preventing behavioral health needs and providing treatment for youth with existing diagnoses.
• Oversee progress notes and documentation to ensure quality and compliance.
• Assign caseloads and monitor schedules and staff billing to meet utilization targets.
• Participate in a management team overseeing the growth and development of the CFTSS/CMHRS program.
• Hire, onboard, and train staff to ensure proper credentialing for delivering CFTSS/CMHRS services.
• Review and sign off on progress notes and ensure staff meet billable hours and treatment goals.
• Work with the clinical team to develop medically necessary treatment goals.
• Facilitate professional development for self and staff through training and workshops.
• Collect and report billing, outcome, and other data as required by the agency and counties.
• Contribute to the Agency Utilization Review Committee to ensure regulatory compliance.

Qualifications

• Sound working knowledge of Community Services and CFTSS program standards.
• Understanding of agency mission statement and vision.
• Knowledge of management principles.
• Ability to manage multiple tasks in a fast-paced environment.
• Understanding of relevant laws and regulations.
• Leadership ability and ability to manage staff effectively.

Competencies

• Job Knowledge: Develops, maintains, and utilizes sound working knowledge of Community Services and CFTSS program standards.
• Quality of Work: Monitors program implementation, ensures staff supervision, maintains confidentiality, completes assignments thoroughly, and ensures operational policies are followed.
• Attitude: Understands and appreciates diverse perspectives, demonstrates emotional intelligence, relates effectively with all levels of administration, and promotes work-life balance.
• Initiative: Anticipates significant information necessary for decision-making, explores resources, information, and trends, and acts within the realm of responsibility.
• Dependability: Keeps supervisor informed of program status and potential issues, makes sound decisions within the realm of responsibility, and demonstrates open communication.
• Interpersonal Relations: Works with others to ensure positive communication, safety of individuals receiving services, and continuity of care, demonstrating social responsibility.
• Planning and Organizational Skills: Serves as a member of the CFTSS On-Call, provides information up and down the agency structure, and demonstrates awareness of trauma-informed care and cultural needs.

Company Information

Vanderheyden Inc. is an Equal Opportunity Employer and committed to the Sanctuary Model, a trauma-informed approach to clinical and organizational change.