Community Service Officer Supervisor

Overview

Supervises non-sworn Community Service Officers. Assigns duties as workload priorities dictate and oversees assignment completion. Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates department non-sworn Community Service Officers skills/conduct and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well.

Responsibilities

• Coordinates work schedules for non-sworn Community Service Officers relating to the demands of the emergency communications center and patrol that are assigned for the 11:00 pm – 7:00 am shift.
• Oversees the impartial enforcement of Harper College policies, Village and City Ordinances, County Ordinances, State and Federal laws.
• Identifies training needs and recommends/obtains appropriate training courses to ensure that the core competencies required of non-sworn personnel are developed and maintained at a professional level.
• Manages the computerized access control system for all buildings and classrooms.
• Interacts with internal and external resources to act as a liaison for and to resolve problems and issues within the security environment.
• Research/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department.
• Ensures employee compliance with mandates of the current labor contract.
• Affords assistance to the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center.
• Performs related duties as assigned.

Qualifications

• LEADS, CAD/RMS, Lenel, Simplex, SimpleK, etc.
• Responsible for all applications used by the Harper College Police Department.
• Manages the computerized access control system for all buildings and classrooms.
• Interacts with internal and external resources to act as a liaison for and to resolve problems and issues within the security environment.
• Research/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department.
• Ensures employee compliance with mandates of the current labor contract.
• Affords assistance to the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center.
• Performs related duties as assigned.